Privacy Policy
his Privacy Policy explains how Prowwl collects, uses, and protects your personal information when you visit our website, place an order, contact us, subscribe to emails, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Your name
Email address
Phone number
Shipping address
Billing address
Payment information
Order information
Account information
Customer service messages
Product reviews or feedback
Device information
IP address
Browser type
Pages visited
Time spent on our website
Marketing preferences
How We Use Your Information
We use your information to:
Process and fulfill orders
Send order confirmations
Provide shipping and delivery updates
Respond to customer service requests
Process returns and refunds
Improve our website and products
Send promotional emails when you have subscribed
Prevent fraud and protect our website
Comply with legal and tax obligations
Improve customer experience and website performance
Payment Information
Payment information is processed securely through Shopify and approved payment providers.
Prowwl does not store your full credit card number.
Your payment information may be processed by Shopify, payment gateways, or other secure third-party services depending on your checkout method.
Cookies and Tracking Technologies
Prowwl may use cookies and similar technologies to improve website functionality, remember your preferences, analyze website performance, and support marketing activities.
Cookies may help us:
Keep items in your cart
Improve checkout experience
Understand visitor behavior
Measure website traffic
Improve advertising performance
Remember language or region preferences
You can adjust your browser settings to block or delete cookies. However, some parts of the website may not function properly without cookies.
Email Marketing
If you subscribe to our email list, we may send you product updates, promotional offers, educational content, and brand news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Sharing Your Information
Prowwl does not sell your personal information.
We may share your information with trusted service providers who help us operate our business, including:
Shopify and website hosting providers
Payment processors
Shipping carriers
Fulfillment partners
Email marketing platforms
Analytics providers
Customer support tools
Fraud prevention services
Legal or regulatory authorities when required by law
These service providers only receive the information needed to perform their services.
Data Retention
We keep your personal information only as long as necessary for order processing, customer support, legal compliance, accounting, fraud prevention, and business operations.
Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request information about how your data is used
Limit or object to certain data processing activities
To make a privacy request, contact us at:
Security
We take reasonable measures to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.
Third-Party Links
Our website may contain links to third-party websites, including Amazon or social media platforms.
Prowwl is not responsible for the privacy practices, content, or policies of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
Prowwl
Email: prowwl.usa@gmail.com
Phone: +1 (307) 310-2223
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time