Terms of Service

Welcome to Prowwl. These Terms of Service govern your use of our website, products, and services.

By accessing our website or purchasing from us, you agree to these Terms of Service. If you do not agree, please do not use our website.

Use of Our Website

You agree to use our website only for lawful purposes.

You may not use our website to:

Violate any applicable laws or regulations
Infringe on the rights of others
Transmit viruses, malware, or harmful code
Attempt to gain unauthorized access to our systems
Interfere with normal website operation
Provide false or misleading information
Use our content without permission

We reserve the right to refuse service, cancel orders, or restrict access if we believe these terms have been violated.

Product Information

We make every effort to display product information accurately, including product names, descriptions, images, ingredients, pricing, and availability.

However, we do not guarantee that all information is always complete, accurate, current, or error-free.

Product packaging, labels, ingredients, and appearance may vary slightly from images shown on our website.

Pet Product Disclaimer

Prowwl products are intended for pets only.

Please supervise your pet while feeding treats. Make sure fresh water is available at all times.

Unless clearly stated, Prowwl treats are intended as treats, rewards, or meal toppers and are not a complete meal replacement.

If your pet has allergies, medical conditions, dietary restrictions, or sensitivities, please consult your veterinarian before introducing any new treat or food product.

Prowwl is not responsible for adverse reactions caused by allergies, misuse, overfeeding, or failure to follow feeding instructions.

Orders and Payments

By placing an order, you agree to provide accurate billing, shipping, and contact information.

All prices are listed in USD unless otherwise stated.

Payment must be received before your order is processed.

We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, incorrect pricing, product availability, or violation of these terms.

Order Confirmation

After placing an order, you may receive an order confirmation email.

This confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order before shipment.

Shipping and Delivery

Shipping times are estimates only.

Prowwl is not responsible for delays caused by shipping carriers, weather, customs, holidays, incorrect shipping information, or circumstances beyond our control.

Please review our Shipping Policy for more details.

Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Due to the nature of pet food and consumable products, opened products are not eligible for return.

Promotions and Discounts

Promotions, discount codes, and special offers may be subject to additional terms and may be changed or discontinued at any time.

Discount codes cannot be applied retroactively unless otherwise stated.

Third-Party Links

Our website may contain links to third-party websites, including Amazon, social media platforms, or other external services.

Prowwl is not responsible for the content, policies, privacy practices, or actions of third-party websites.

If you purchase through Amazon or another third-party platform, your order may be subject to that platform’s terms, policies, and customer service procedures.

Intellectual Property

All content on this website, including text, images, logos, graphics, product names, designs, and website layout, is owned by or licensed to Prowwl unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content without written permission from Prowwl.

Limitation of Liability

To the fullest extent permitted by law, Prowwl shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability for any claim shall not exceed the amount you paid for the product related to the claim.

Indemnification

You agree to indemnify and hold harmless Prowwl, its owners, employees, partners, and service providers from any claims, damages, losses, liabilities, or expenses arising from your use of the website, your violation of these terms, or your misuse of our products.

Changes to These Terms

We may update these Terms of Service at any time. Changes will be posted on this page.

Your continued use of our website after changes are posted means you accept the updated terms.

Contact Us

Prowwl
Email: prowwl.usa@gmail.com
Phone: +1 (307) 310-2223
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time